Privacy Policy

Information we receive

When you send an enquiry, we receive the details you provide, such as your name, company, email address, telephone number, topic, message and selected project reference. We also receive information you choose to share when you email or call us. Please avoid sending passwords, payment details or sensitive personal information through the website.

Our hosting and form providers may process technical information such as your IP address, browser, requested pages, timestamps and error or security logs to deliver the website and protect it from abuse.

How we use information

We use enquiry information to respond to you, discuss coverage requirements, prepare proposals, arrange project conversations and provide requested support. We may also use relevant records to manage our business relationship, prevent misuse and meet applicable legal obligations. Sending an enquiry does not subscribe you to a marketing mailing list.

Service providers and sharing

The website is hosted on Netlify. Enquiry forms are sent through Web3Forms for delivery to our business inbox. These providers and our email services process information needed to operate the site and handle your enquiry. Their practices are described in the Netlify Privacy Policy and Web3Forms Privacy Policy.

Some fonts and images are loaded from Google Fonts and Unsplash. Your browser connects to these services and sends technical request information, including your IP address, when loading those resources. If you choose the email fallback, your email application and provider handle the message you send.

We do not sell enquiry information. We may disclose relevant information to professional advisers, authorities where legally required, or service providers helping us respond to your request. Providers may process information outside India, subject to applicable requirements.

Browser storage and cookies

After a successful popup enquiry, the website stores an expiry timestamp in your browser’s local storage to suppress the popup for 30 days. This preference does not contain your form message or contact details. You can clear it through your browser’s site-data settings; doing so may cause the popup to appear again. The timestamp may remain stored until you clear it or it is replaced.

The website does not currently include advertising pixels or a visitor analytics script in its application code. Hosting and security services may use their own technical logs or storage. We will update this notice if the website’s data handling changes.

Retention and security

We keep enquiry correspondence for as long as needed to handle your request, manage any resulting business relationship and meet applicable legal, accounting or dispute-related requirements. Retention may differ depending on the nature of your enquiry and the service providers involved. Contact us if you would like a record reviewed for deletion.

The website uses HTTPS to protect information in transit. No internet transmission or storage method can guarantee absolute security. Avoid sharing confidential project documentation through a general enquiry unless an appropriate secure channel has been agreed.

Your choices and privacy requests

You can ask about the personal information you have shared, request a correction or deletion, withdraw consent where processing relies on it, or raise a privacy concern by emailing sales@innovatrix.asia with “Privacy request” in the subject. We may need reasonable information to verify your identity. We will handle requests in accordance with applicable law and explain any restriction that prevents us from fulfilling a request.

You can choose not to submit personal information. We may be unable to respond or provide a requested service without the relevant contact details. Withdrawal does not affect processing already carried out lawfully.

Children and external websites

This website is intended for business enquiries and is not directed at children. If you believe a child has submitted personal information, please contact us so we can review and remove it where appropriate. Links to other websites are governed by those websites’ own privacy practices.

Updates to this policy

We may update this policy when the website or our practices change. The date shown above identifies the latest revision. Where required, we will provide additional notice of material changes.